Privacy Notice

1. Who we are

MiPadiAgent is operated by Mi Padi Agency, Freetown, Sierra Leone. Mi Padi Agency is the data controller for the personal data described here — we decide what data is collected and why. Contact us at mipadiagent@gmail.com.

2. What we collect and why

• Account data (name, email address, login credentials, sign-in provider such as Google or Apple) — to create and secure your account. Legal basis: performance of our contract with you.
• Listing and contact data (property address and location, price, photos and video, phone number, WhatsApp number) — to publish listings, arrange inspections and connect renters with properties. Legal basis: contract performance.
• Alert preferences (areas, property types, budget) — to send Quick-Match alerts you asked for. Legal basis: contract performance and consent.
• Messages and support requests (emails, WhatsApp messages, viewing requests) — to respond to you and keep a record. Legal basis: legitimate interests.
• Usage and device data (IP address, device and browser information, pages viewed, error logs) — for security, fraud and abuse prevention, and to improve the product. Legal basis: legitimate interests.
• Marketing preferences — to send you updates if you opt in. Legal basis: consent, which you can withdraw at any time.

Payment card details are never collected or stored by us — they are handled by our payment provider (see below).

3. Who we share data with

• Service providers / subprocessors — hosting, database and storage, email delivery, and error monitoring providers who process data on our instructions.
• Merchant of Record — Paddle.com acts as reseller and Merchant of Record for our orders, and receives the data needed for the sale of our products, subscription management, payments, tax compliance and invoicing.
• Professional advisers — legal and accounting advisers where necessary.
• Authorities — where we are required to disclose by law or to protect our legal rights.

Landlord phone numbers and email addresses are not shown to the public — renter enquiries come to the MiPadiAgent team first.

4. International transfers

Our hosting, email and payment providers may process data outside Sierra Leone. Where that happens we rely on providers who offer appropriate contractual safeguards (such as standard contractual clauses) for the protection of your data.

5. How long we keep data

We keep account and listing data for as long as your account is active. After you delete your account, personal data is deleted or anonymised within 90 days, except where we must keep records longer for tax, accounting, fraud-prevention or legal reasons. Email delivery logs are kept for up to 12 months.

6. Your rights

You can request access to your data, correction of inaccurate data, deletion, restriction of or objection to processing, a portable copy, and you can withdraw consent for marketing at any time. You can delete your account yourself from Settings, or email mipadiagent@gmail.com — we aim to respond within one month. If you are in the UK or EEA you also have the right to complain to your local data protection supervisory authority.

7. Security

We apply appropriate technical and organisational measures, including encryption in transit, row-level access controls on our database, restricted admin access and audit logging of verification and account actions. No system is perfectly secure, but we work to protect your data and to notify you where required if something goes wrong.

8. Cookies and similar technologies

We use essential cookies and local storage to keep you signed in, remember your theme and accessibility settings, and secure the site. If we add analytics or marketing cookies we will ask for your consent first. You can clear or block cookies in your browser settings, though signing in will not work without essential cookies.

9. Changes

We will update this page when our practices change and revise the date above. See also our Terms & Conditions and Refund Policy.